ALACENA SUPPORT
A little help.
A clearer answer.
Your guide to organizing your home with Alacena, step by step.
Contact supportThese instructions describe Alacena’s features in general terms. Option names and locations may vary by app version.
Start with a product.
- In your inventory, look for the option to add a product.
- Enter its name, quantity, category, and location. Add an expiration date when applicable.
- Add a photo if it helps you identify the product. Grant camera or photo access as needed.
- Review the details and save the product.
If you use Claude to analyze an image, review and correct the results before saving them.
A reminder at the right time.
- Check that the product has the correct expiration date.
- Review Alacena’s expiration reminder options.
- In your iPhone settings, check that Alacena is allowed to send notifications.
If you do not receive a reminder, also check your iOS Focus modes and notification settings. Verify the saved date and the reminder configuration.
From needed to purchased.
Add the products you need to your shopping list. While shopping, mark the items you have bought and check what is still pending.
Amounts currently support CRC and USD. MXN is not supported. Coupons are not yet available.
Give your week a little inspiration.
Explore Alacena’s included recipe collection, save recipes to your favorites, and organize your weekly menu in the app.
Recipe ideas and substitutions generated with Claude are optional features that require separate setup.
Share the organizing, too.
- Check that you are signed in to iCloud on your iPhone and that it is available to Alacena.
- Find the shared household options in the app and follow the steps to share your household or accept an invitation.
- Check the members and the household you are using.
Inventory, photos, shopping, favorites, menus, and household members are shared through iCloud. Your Anthropic API key is not shared with your household.
If changes do not appear, check your internet connection, iCloud availability for the app, and that you are viewing the correct household.
Extra help, on your terms.
- You need an internet connection and your own Anthropic API key.
- Find Claude’s settings in Alacena and enter your key in the app.
- Before sending a request, remember that the data or images needed for it will be sent to Anthropic.
- Review the results. When analyzing product photos or receipts, confirm the details before saving them.
Purchasing Alacena does not include Anthropic API usage. Your key is stored in your device’s Keychain and is not shared with your household.
If a request fails, check your connection, the configured key, and the status or limits of your Anthropic API account. Never send your key to support.
Let’s get things back in order.
I cannot use my camera or photos
Check Alacena’s camera and photo permissions in iOS settings. If you granted access to selected photos only, make sure the image you want is included. Then try the action again in the app.
My household’s changes are not appearing
Check your internet connection, your iCloud sign-in, and iCloud availability for Alacena. Also check that you are viewing the correct household and that the invitation has been accepted.
Claude is not responding or returns incorrect results
Check your connection and API settings. Do not save an incorrect response without reviewing it. For photos, try a clear, legible image. Never share your API key with support.
The problem continues
Close and reopen the app. If you need help, contact support with your Alacena version, iOS version, and the steps that trigger the issue. Avoid uninstalling the app as a first step: the extent of data recovery has not yet been confirmed here.
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Need a hand?
Tell us what happened, what you expected, and how to reproduce the problem. If you include screenshots, hide personal details and sensitive information.
manuel.arce@wolfskycloud.comSupport will never ask for passwords or API keys.